Business Process Mangement
Business Process Management (BPM) provides a systematic approach to improving the way clients' organizations operate. BPM includes streamlining communication; standardizing and managing Standard Operating Procedures; automating processes and workflows; and coordinating people, tasks, activities, and equipment.
Exceptional Software's award winning solutions, combined with our business partnerships and professional memberships, have allowed us to successfully develop complex solutions for the Department of Defense and other various intelligence communities. We have many years of experience analyzing processes and workflows, designing and developing systems to handle new and existing business processes, as well as building systems to manage dynamic processes, thus matching and tracking to shifting requirements. We also integrate BPM tools with other powerful workplace tools such as enterprise web portals, collaboration tools, and content management systems, giving our clients greater control over their businesses and making it easier to communicate and collaborate.
Our solutions provide tremendous enhancements to business processes by improving:
- Efficiency – Delivering better, faster, and cheaper solutions by continuously improving processes that include real-time metrics, benchmarks and bottleneck identification, and cross-silo process pictures, giving visibility into enterprise processes
- Standardization/Compliance/Control – Consistently knowing the status and outcome of processes to provide repeatable, predictable processes; control and compliance with regulations, policies, and best practices; and improved communication between geographic units and groups.
- Agility – Adapting to quickly changing world conditions to provide quick response to changing requirements, time to market reductions, and a seamless process structure.
Exceptional Software has developed a wide variety of BPM solutions for a wide variety of clients. Some of our solutions have included:
- Mission Planning/Tracking System – This is a critical solution for a DoD special unit to manage their missions from concept of operations through execution and after action reviews. This mission tracking system uses workflow to manage planning and preparations for missions to include allocating resources, providing support and logistics, and ensuring pre-deployment requirements are complete. The mission data, in combination with overall unit operations, troop disbursements, significant events, and publishing, is displayed in a real-time visual Common Operating Picture (COP). We also implemented a virtual "Case Folder" view of all the data collected and associated with the process. This view provides quick access to all data associated with a particular instance of the process (e.g., data entry, documents, discussions, comments, feedback, status).
- Task/Action Tracking System – Effective Task and Action management can mean the difference between success and failure. When everyday actions that are critical to national security and agency missions are tasked from Congress, Federal agencies, and internal agency organizations, an agency needs complete visibility into how it manages and measures those tasks and actions. Exceptional Software has developed an enterprise-wide action tracking system to manage all actions and correspondence. We manage all structured and unstructured business processes, providing visibility into the status of all actions from an office level to an agency level. Additionally, we have developed various management dashboards and metrics collection and analysis tools to provide data needed to continually improve the processes.
- IT Acquisition/Management Solution – Exceptional Software has designed, developed, and implemented a BPM solution to modernize and automate the process used to select, approve, publish, and acquire Information Technology products and services for a Department of Defense agency. This solution streamlines the process for the selection, evaluation, approval, and purchase of products and services. Shopping card, catalog, and approved products inventory management functions are also integrated into the process, thereby providing an easy–to-use interface for end users.