Enterprise Systems Management
Today’s organizations operate with an increasingly-elevated reliance upon the content and services resident in their infrastructure. Disruptions to functionality of an enterprise’s infrastructure impede the organizational operations translating into degraded mission effectiveness, adverse impact on organization’s credibility and potential budgetary deficiencies. The enterprise systems of an organization are key assets that must be maintained and sustained in an operational state consistent with the mission/operations needs of the customer organization.
The Exceptional Enterprise Systems Management (ESM) team understand the need to manage a customer's system in accordance with customer operational equities and compliant with service-level agreements. Our ESM team is composed of highly focused, goal-oriented consultants and subject-matter experts in Windows, Solaris, Unix, and Linux based operating systems and host platforms. We understand the need to maximize equipment utilization and reduce operating expenses. Accordingly, our ESM professionals are fully-conversant in virtualization (e.g. VMware, XenServer, etc.) and other datacenter consolidation technologies that improve optimization of datacenter assets. Further, our ESM team includes specializations in a wide range of enterprise applications (e.g. SharePoint) to improve their understanding on system interdependencies and to promote a better understanding of enterprise system synergies.
Effective support of a customer enterprise requires a thorough understanding of the enterprise network composition to include its topology, components, uplinks, service boundaries, agreements, and design constraints. Network infrastructure management is equally important, if not more significant than server or workstation/node administration since the scope of impact can be broader with a network device. With that understanding, Exceptional ESM professionals are proficient in the administration of network devices (e.g. routers, switches, firewalls) at both the LAN and WAN perspectives. Our ESM team includes professionals versed in a wide range of network vendor products with appropriate vendor certifications to ensure network product expertise and fluency.
Our team of highly experienced consultants ensures performance, scalability, security, availability, and reliability of your enterprise infrastructure by applying reliable ESM doctrines that include:
- System Configuration Management
- Change Monitoring & CCB Engagement
- Exception Reporting & Migration
- Capacity Planning
- Storage Planning
- Help Desk & End-user Engagement
- Training
Additionally, our ESM team understands that there are additional activities that contribute to the operation of reliable enterprise system architecture. Through our experience managing our customer enterprises, we have identified additional services that facilitate the successful operation of customer enterprise systems that include:
- Asset Lifecycle Governance
- Continuity of Operations Planning
- End-to-end Process Thread Analysis
- Technology Infusion
- Vulnerability Assessments